Shipping policy

 

Digital Delivery Policy

Last updated: November 21, 2025

Since faces.bana.studio does not sell physical products or ship tangible goods, this Delivery Policy explains how we manage the delivery of digital assets, creative materials, and AI-generated content associated with our Services.

All materials produced by Bana Studio Ossas SL are delivered digitally, after the client has requested a quotation, approved the scope of work, and confirmed the project agreement.

 

1. Requesting a Quotation

When you request a quotation through the Website, you will receive a confirmation email.

This confirmation does not constitute an order or contract.

Our team will review your request and contact you to define:

  • Scope of work

  • Timeline

  • Pricing

  • Usage rights

  • Delivery format

A project begins only once the quotation has been explicitly approved by the client.

 

2. Delivery of Digital Assets

Depending on the agreed scope, final deliverables may include:

  • AI-generated images

  • Synthetic model images

  • Visual assets

  • Creative files

  • Campaign materials

  • 3D renders

  • Videos or animations

  • Any digital content defined in the agreement


Delivery is made through one of the following methods:

  • Email

  • Private download link

  • Cloud folder (Google Drive, Dropbox, WeTransfer, etc.)

  • Client’s preferred asset management system (if applicable)

You will be notified when your files are ready.

 

3. Delivery Timelines

Delivery timelines vary depending on:

  • The complexity of the project

  • Number of images or assets

  • Revisions requested

  • Production pipeline and availability

Estimated delivery dates are included in your quotation and confirmed before work begins.

We will notify you of any delays due to technical issues, unexpected workload, or circumstances outside our control.

 

 

4. Accuracy of Contact Information

Clients are responsible for providing accurate and accessible contact information, including:

  • Email address

  • Contact person

  • Any required platform or delivery instructions

Bana Studio Ossas SL is not responsible for delays or failed delivery caused by incorrect or outdated contact information.

 

5. Revisions and Corrections

Revisions are handled according to the terms agreed in the quotation, which may specify:

  • Number of revision rounds

  • Additional costs

  • Delivery timelines for changes.

Revisions may extend the final delivery date.

 

6. No Physical Shipping

We do not send:

  • Physical products

  • Printed materials

  • Packages

  • Merchandising

  • Physical prototypes

Any references to shipping, carriers, customs, or logistics do not apply to our Services.

 

7. International Clients

We work with clients internationally.

Since delivery is digital, no customs duties or international shipping fees apply.

However, delivery times may be affected by:

  • Time zone differences

  • Regional internet restrictions

  • Client availability or approval timelines

8. Issues with Digital Delivery

If you have not received your files within the agreed timeline, please contact us at faces@bana.studio.

Issues may include:

  • Email delivery failures

  • Spam filtering

  • Expired download links

  • Cloud folder access permissions

We will resend or re-enable access as soon as possible.

9. Contact

If you have questions regarding digital delivery, please contact:

Bana Studio Ossas SL

Email: faces@bana.studio

Website: faces.bana.studio

Address: Calle del Acuerdo 36, 4C, 28015 Madrid, Spain

Want access to the full catalogue? Write to faces@bana.studio //